How much is the deposit and when do you have to pay?

We don’t require deposits. We trust our open communication with you to let us know your plans. For deliveries, we do require full payment 7 days prior to delivery. If you’re picking up from the store, you can pay in person on the day of pickup.

What’s your cancellation policy?

We know plans change, guests cancel, and weather happens, and we try to be as flexible as possible. You can cancel with no fees or penalties up to 48 hours prior to your order. Cancelations within 48 hours of your order are subject to a 50% cancellation fee.

Do I have to be home for delivery or pickup?

We don’t typically require you’re home for delivery or pickup as long as you take care of the equipment and it is safely returned to us in the same condition we had delivered it. For residential deliveries, we will drop the equipment off in front of your garage door unless otherwise communicated to us. Once the equipment is dropped off, it is the customer’s responsibility until we come to pick it up. Before choosing to leave equipment out for pickup, consider if there is a reasonable chance of it disappearing or getting wet from projected rain.

What if it rains on the equipment?

We expect that our equipment be returned in the same condition as we had delivered it. That said, outdoor events carry the risk of rain. Do your best to keep all equipment dry. We will be reasonable as long as you’ve done your best to care. Equipment with obvious rain damage (left out in a storm or left overnight) may incur fees.

When is delivery and pickup?

Our delivery and pickup window is between 9am and 4pm. If you need a delivery window, we may be able to accommodate, but due to busy seasons and transportation logistics, we may need to charge for very tight delivery windows. If you need weekend, early morning, or night service, give us a call to discuss overtime pricing and availability.

When can I pick up and return to the store?

We are open 9am-4pm Monday through Saturday year-round. May through October we are open Sundays 9am-1pm. You do not need to schedule an appointment, just drop in whenever works best for you. If you have a big or specific order, we typically try to prepare that the day before so we’re ready for you.